Information We Collect

Trackerhound collects information necessary to operate document workflows. This may include:

• Names, company names, phone numbers, and email addresses

• Documents submitted as part of workflows

• Operational message content and delivery metadata

• Basic profile information for customers and contacts

How Information Is Used

Information collected by Trackerhound is used solely to:

• Deliver document requests, reminders, and status updates

• Operate and maintain active document workflows

• Record consent, opt-out status, and delivery outcomes

• Provide customer support and respond to inquiries

Trackerhound does not use personal data for marketing, advertising, or promotional purposes.

AI-Assisted Document Review

When an office uses AI-assisted review for an eligible document, Trackerhound sends the document and its stated requirements to OpenAI to generate a review. The review is an assistive feature, not a final decision, and users should verify it against the submitted document.

Information Sharing

Trackerhound does not sell, rent, or share personal information with third parties for marketing purposes.

Information may be shared only with trusted service providers as necessary to operate the platform, including:

• Messaging providers (e.g. SMS delivery)

• Email delivery providers

• Cloud storage and hosting providers

• Authentication, analytics, and AI service providers

These providers process data solely to support Trackerhound’s services and are not permitted to use the data for their own purposes.

SMS Communications

Trackerhound sends operational SMS messages related to document requests and compliance workflows. Consent is recorded and recipients may opt out at any time by replying STOP. After opting out, no further SMS messages will be sent unless consent is re-established.

Data Retention

Trackerhound retains information for as long as it is necessary to operate active workflows, provide the service, and maintain system integrity, compliance records, and audit history. Customers control the documents and workflows they initiate. To request deletion of account information, contact us using the details below.

Data Security

Trackerhound uses reasonable administrative and technical safeguards to protect stored information from unauthorized access, disclosure, or misuse.

Cookies and Tracking

Trackerhound uses essential cookies for authentication and service functionality. We also use product and site analytics to understand how the service is used and improve it. We do not use personal information for third-party advertising.

Geographic Scope

Trackerhound currently operates in the United States and is intended for use by U.S.-based customers and contacts.

Contact

For questions about this Privacy Policy or how information is handled, contact Trackerhound support.

Changes to This Policy

Trackerhound may update this Privacy Policy from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated policy.