Service Overview

Trackerhound is an operational tool used to request, collect, and track documents from contacts and other third parties. The service automates document requests, reminders, and status updates related to active workflows.

Accounts and Access

You are responsible for keeping your account credentials confidential and for activity that occurs through your account. You must provide accurate information and promptly notify us if you believe your account has been accessed without authorization.

SMS Program Description

Trackerhound sends operational text messages on behalf of its customers as part of active workflows. These messages may include document upload requests, reminders for outstanding documents, status updates, and completion confirmations.

Message frequency varies based on the requirements of the requesting office and the status of outstanding documents.

Trackerhound does not send marketing, promotional, or advertising messages to workflow recipients.

Msg & data rates may apply.

Consent

By participating in a workflow initiated through Trackerhound, recipients consent to receive operational messages related to document requests, reminders, status updates, and workflow follow-ups. Recipients must explicitly opt in where required and may opt out at any time.

Opt-Out and Help

Recipients may opt out of SMS messages at any time by replying STOP.

For assistance, recipients may reply HELP or contact Trackerhound support.

User Responsibilities

Offices using Trackerhound are responsible for ensuring that document requests are lawful, relevant, and appropriate for their business operations. Trackerhound acts solely as an automation and delivery platform and does not independently determine the content or necessity of requests.

Customer Content

You retain responsibility for the documents, contact information, requirements, and other content you submit to Trackerhound. You represent that you have the rights and permissions needed to use that content in connection with the service.

You grant Trackerhound permission to host, process, transmit, and display Customer Content only as needed to provide, maintain, and support the service.

Acceptable Use

You may not use Trackerhound to violate applicable law, send deceptive or unlawful communications, interfere with the service, introduce malicious code, or access data or accounts without authorization.

No Marketing Use

Trackerhound may not be used to send unsolicited marketing, promotional, or non-operational messages. Any such use is a violation of these terms and may result in suspension or termination of service.

Availability and Disclaimers

Trackerhound is provided on an “as is” and “as available” basis. We work to keep the service reliable, but do not guarantee that it will always be uninterrupted, error free, or suitable for every workflow. AI-assisted review is intended to help teams review submissions and must be verified by a qualified person before a decision is made.

Suspension and Termination

We may suspend or terminate access to Trackerhound when reasonably necessary to protect the service, its users, or third parties, or when these Terms are violated. You may stop using the service at any time.

Changes to These Terms

Trackerhound may update these Terms of Service from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated terms.